FAQ

This page lists all the frequently asked questions not referenced elsewhere in our docs.

General

How do I allow customers using a VPN to make purchases?

The VPN check is one of the measures that helps protect your store from fraud. Should you be willing to take the risk and allow customers behind a VPN to make purchases, here's how to do so:

  1. Navigate to your SellApp storefront payment settings
  2. Scroll down and check 'Allow VPN purchases', then click 'Save'
  3. Once done, your customers behind a VPN should be able to make purchases without being blocked by our systems.

How do I change my subdomain?

To prevent abuse and protect customers, we're not making it possible to change a subdomain at this time.

How do I appeal negative feedback?

To prevent abuse and protect customers, we're not making it possible to appeal feedback at this time.

My store got banned, can I get access to my products/data?

Storefronts are periodically reviewed by our internal risk team, with violating storefronts being immediately banned.

Before a store gets banned, multiple team members manually review the store to verify it is indeed selling products violating our terms of service and/or acceptable use policy.

For legal reasons, owners of aforementioned storefronts will not be notified, nor will they be given a chance to retrieve their products or data. The products/files/stock associated with the store are purged.

Simple put: we will not host illegal content on our platform, nor do we intend to aid individuals sell their disallowed products elsewhere.

Products

How do I restock my product?

  1. Navigate to your products dashboard
  2. Click the relevant product title to open the 'edit' slide-over
  3. Go to the "Content" area and fill in more stock
  4. Save the product, your product should now be restocked

How do I sell serials/codes/keys/licenses one-by-one?

  1. Navigate to your products dashboard

  2. Click the relevant product title to open the 'edit' slide-over (or create a new product)

  3. Fill in the details as per usual. Once you've arrived at the "content" area, do the following:

    1. Select "Codes & Serials" as the deliverable (if it's not selected yet)
    2. Enter your serials/codes/keys/licenses in the "Saved Serials" input field. The placeholder tells you "Enter your serials, codes, or keys here"
    3. Depending on how your data is separated, you may need to change the "stock delimiter"
      • If your data is separated as value1,value2,value3 you don't need to change anything. Proceed to step 4
      • If your data is separated as value1 value2 value3 select "space" as the "stock delimiter", then proceed to step 4
      • If your data is separated as: 
        value1
value2
value3
        • select "New line" as the "stock delimiter", then proceed to step 4
      • If your data is separated with a different value (for example ;, |, or another separator), select "Custom delimiter" as the "stock delimiter" and enter your separator value in the input that appears. Then proceed to step 4.

  4. Save the product, your product should now be restocked

How do I sell a product for under a dollar

Due to limitations by payment providers, we can't create an order that costs less than a dollar.

However, as a workaround, you could increase the "minimum quantity" to make the total value a dollar or more. This makes it so the amount times the price equals a dollar or more.

Here's an example where your product costs 50 cents each:

  1. When creating a product, in the "Pricing" section, set the price as "0.50"
  2. Proceed to the "Content" section and set the "minimum quantity" (found at the bottom) to 2
  3. Since the price of a purchase is now $0.50 (price) * 2 (minimum quantity) = $1, you can save the product and customers can proceed to purchase it.

Orders

When should I mark an order as completed, and how do I do so?

By default, SellApp detects payments and marks payments as completed automatically. This means you should never have to do so yourself.

If you'd still like to mark an order as completed, we advise not doing so unless you are absolutely certain you've received the respective payment in your linked account.

Here's how to mark an order as completed:

  1. Navigate to your orders dashboard
  2. Click the three dots at the end of a product
  3. Select the "Mark as..." option, a modal will appear
  4. Select the "Mark as completed" option and click "Process"

Once done, our system will automatically process the order and deliver the product to the customer's email.

What does pending, voided, completed mean in my orders dashboard?

  • Pending is when a customer starts an order, but hasn't paid yet. An order stays pending for 24 hours, during which the customer can make the payment.
  • If the customer doesn't pay within the 24 hour timeframe, the order will be voided.
  • If the customer pays, the order will automatically be completed by our system and the product will automatically be sent to their email address