Order/invoice timeout periods are set to 24 hours by default. This means customers have 24 hours before their order/invoice's status gets voided and they'd have to place a new order to make a payment.

That said, 24 hour invoice timeouts can be a burden for sellers whose stock is low or who are being targeted by malicious sellers. This is why we've made it possible to specify a custom invoice timeout period. Here's how:

  1. Go to your SellApp storefront payment settings by clicking here

  2. Scroll down and enter the invoice timeout period (in hours) in the "Void invoices" section, then click 'Save'

  3. Once done, new orders/invoices will be voided after the specified invoice timeout period. If you enter '1' as the value in the above step, orders/invoices will be voided exactly 1 hour after the customer creates the order.

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