We have the best-in-class support team available, with an average response time of less than 3 hours. We are available seven days a week.
There are three ways you can reach our team:
Via email at [email protected]
Via live chat, using the chat widget at the bottom left of your storefront dashboard.
You may wonder “why doesn’t SellApp offer phone support?”.
We believe customer support is most effective when there is no risk of misunderstanding one another.
If we were to offer phone support, it would greatly reduce the quality of support due to static lines, miscommunication, high wait times, and more. Here's a few reasons:
When you send us a message, our support team can see your website and account details, which means faster and more personalized support.
SellApp is an internet application, and answering questions often requires our team and our sellers sharing screenshots, links, and videos with one another. This wouldn’t be possible via phone.
We work hard to keep SellApp affordable for sellers of all shapes and sizes. Balancing this commitment means investing our limited resources in what we do best. Online support doesn’t just mean better and faster support; it also means a more affordable platform for you.